If you need to contact RefWorks Technical Services team, email: firstname.lastname@example.org. Questions are generally answered within a day.
Telephone assistance is available at +1.775.327.4105 Monday-Friday from 6 AM - 5 PM US Pacific Time (UTC/GMT -7)
RefWorks offers a series of recorded Webinars for new and more experienced users.
Live Webinars are also available but are rarely scheduled at convenient times for Australian viewers.
To see a full list of recorded and live training, click the RefWorks webinar link below
Here is an example FAQ, to see the full list click the link below
Q. How can I print a list of my references with abstracts?
A. The best option at this time for including all the data with the citation is to select the APA 6th- Annotated with Abstracts - American Psychological Association, 6th Edition Output Style.