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EndNote: Help

Getting Started - EndNote Help

There are a number of EndNote videos and guides available online which demonstrate how to use EndNote.

Help with referencing styles

Harvard UniSA Referencing Forum

The forum provides advice for referencing. Ask a question or search to see if your question has already been answered.

Law Referencing help

View the Law Research guide for more information about referencing using the AGLC style.

EndNote Customer Support

     Freepik 'Phone receiver with speech bubble', Image source: EndNote support

Ask the Library EndNote Forums Clarivate Analytics Global Customer Support
Contact the Library first via email,
chat or phone 1300 137 659

A good source of information for those experiencing EndNote problems.

Monitored by the technical staff at Clarivate Analytics.

Telephone within Australia: 1-800-312965

Support is provided 9:00 AM – 7:00 PM (UTC +10) Monday – Friday

Cloud storage

Save EndNote libraries on the local computer hard drive. If used from within a cloud location (iCloud, DropBox, OneDrive etc) the library can become corrupted due to the way cloud services synchronize files over the Internet.

You can synchronize references in EndNote libraries between desktop and laptops, the online library, and an iPhone or iPad using EndNote Sync.  To share complete EndNote libraries with other EndNote desktop users try the Library Sharing feature.

Instructions are available on the Sync & share tab.

Mac issues

image of a Mac computer with title: are you a mac user?

Mac compatibility issues

As a Mac user, you may run into compatibility issues with EndNote 20 or EndNote X9, depending on your operating systems (i.e. macOS Big Sur, Catalina, etc.). If this happens, please contact:

Mac M1 chip issue

The EndNote 20.1.0 update provides compatibility with Apple Silicon-based Macintosh. Please update to EndNote 20.1.0

Alternative Instructions is available: Apple M1 chip compatibility