Business: BUSS 2058: Managing Services - Assessment 3 Report

Assignment Help

1. Assessment 3: Report

For Assessment Three you will need to write a report based on the case situation provided to you. Please see your course outline and course site for the full assessment details and for the report format.

This assignment help has been created to assist you in finding academic references to support your report.

2. Plan your search

Before you start searching you should:

  • Identify the main concepts within your topic or question
  • Think of alternative words or synonyms you could also search for

Using a mindmap or table can help you brainstorm and organise the concepts and ideas you may want to explore in your searching.

Here is an example table: 

Concept Synonyms or alternative concepts 

"service management"

  • "service industry"
  • "service business"
  • "customer service"
"service model"
  • "service orientation"
  • "service process"
  • "service activities"
  • "physical environment"
  • "ambient conditions"
  • "spatial layout and functions"

service technology

  • technology for services
  • technology infrastructure
"medical practice"
  • "medical care"
  • "health care"
  • "public health"

This table is not comprehensive. Once you start searching you may come across more keywords.

To learn more about planning your search please look at the below resources

3. What are academic sources?

You have been requested to cite a minimum of SIX (6) academic references with at least FOUR (4) from academic (peer reviewed/scholarly/refereed)  journal articles. 

Academic sources can be referred to scholarly sources or peer reviewed (refereed). These can include journal articles, books, book chapters, reports and other sources.

To find out more about academic sources look at the resources below:

Tip: When searching in the library collection you can filter your results to show only 'peer reviewed'

4. Find academic references

The Library Collection can be a useful starting point in locating academic sources

An example search in the library collection:

Use Refine my results: on the left-hand side to refine search by:

  •  Peer-Reviewed 
  •  Date eg 2017 to 2022 
  •  Full text online 

Tip: Use quotations marks to keep phrases together

Google Scholar is also a good place to search to find scholarly material. An advantage of Google Scholar is that it provides access to the full text of many UniSA scholarly/academic articles if you connect to it via the link above, or from the Library home page.

The Advanced search option gives more flexibility when you search (Note: You will have to click on the hamburger menu  then select Advanced search when you go through the Google Scholar landing page).


Business Source Ultimate is the world's definitive scholarly business database, covering all things business. 

An example search in Business Source Ultimate:

Tip: Use Limit To on the left hand side to select peer reviewed journals and select publication date

Emerald: insight is an excellent source of management and business information. All content in Emerald is peer-reviewed.

use the advanced search option

narrow your search by date range

See below for an example search for "medical practice" AND "service model" AND (quality OR excellence):

5. How to write a report

Now that you have done your research it is time to put all of your information together.

Study Help is an online hub packed with resources to help with assignments and study skills. Watch the below short video on report writing

6. Referencing Support

Referencing Roadmap (Harvard)
Need help referencing? Follow the roadmap!

Referencing Roadmap (Harvard)
Help with the Harvard UniSA referencing style. Find in text-citations and reference examples, from different sources such as articles, books & chapters, websites, and more.

Other referencing support tools:

  • Referencing forum
    Discuss referencing, exchange advice and post questions and answers about referencing (facilitated by Student Engagement Unit).
  • What do you do with all those references you have found?

    Use a bibliographic management software to store, organise and cite your references. The Library supports the bibliographic management tool EndNote. There are also many free systems available.