Business: BUSS 2058: Managing Services - Assessment 3 Report

Assignment Help

1. Assessment 3: Report

For Assessment Three you will need to write a report based on the case study provided to you. Please see your course outline and course site for the full assessment details and for the report format.

This assignment help has been created to assist you in finding academic references to support your report.

2. Plan your search

Before you start searching you should:

  • Identify the main concepts within your topic or question
  • Think of alternative words or synonyms you could also search for

Using a mindmap or table can help you brainstorm and organise the concepts and ideas you may want to explore in your searching.

Here is an example table: 

Concept Synonyms or alternative concepts 

grocery delivery

  • order fulfillment
  • distribution
service quality
  • service performance
  • customer service
online business
  • retail
  • e-commerce
  • social media
  • exchange
service process
  • service activities

service technology

  • technology for services
  • technology infrastructure
service facility
  • facilities
  • layouts
  • arrangements

This table is not comprehensive. Once you start searching you may come across more keywords.

To learn more about planning your search please look at the below resources

3. What are academic sources?

You have been asked to find academic references for the report including scholarly (peer reviewed) journal articles. 

Academic sources can be referred to scholarly sources or peer reviewed (refereed). These can include journal articles, books, book chapters, reports and other sources.

To find out more about academic sources look at the below resources

Tip: When searching in the library catalogue you can filter your results to show only 'peer reviewed'

4. Find academic references

The Library Catalogue can be a useful starting point in locating academic sources

An example search in the library catalogue

Use Refine my results: on the left-hand side to refine search by:

  •  Peer-Reviewed 
  •  Date eg 2016 to 2021 
  •  Full text online 

Tip: Use quotations marks to keep phrases together

Google Scholar is also a good place to search to find scholarly material. An advantage of Google Scholar is that it provides access to the full text of many UniSA scholarly/academic articles if you connect to it via the link above, or from the Library home page

Tip: The Advanced search option gives more flexibility when you search (note you will have to click on the hamburger menu  then select Advanced search).


Business Source Complete is the world's definitive scholarly business database, covering all things business. 

An example search in Business Source Complete

search example

Tip: Use Limit To on the left hand side to select peer reviewed journals and select publication date

Emerald: insight is an excellent source of management and business information. All content in Emerald is peer-reviewed.

use the advanced search option

narrow your search by date range

See below for an example search for grocery AND delivery AND (quality OR performance)

search example


5. How to write a report

Now that you have done your research it is time to put all of your information together.

Study Help is an online hub packed with resources to help with assignments and study skills. Watch the below short video on report writing

6. Referencing Support

Referencing Roadmap (Harvard)
Need help referencing? Follow the roadmap!

Referencing Roadmap (Harvard)
Help with the Harvard UniSA referencing style. Find in text-citations and reference examples, from different sources such as articles, books & chapters, websites, and more.

Other referencing support tools:

  • Referencing hub
    Information around what is referencing, paraphrasing, referencing rules, referencing styles and Academic Integrity. Also includes a link to the Harvard Referencing Guide UniSA (pdf).
  • Referencing forum
    Discuss referencing, exchange advice and post questions and answers about referencing (facilitated by Student Engagement Unit).

What do you do with all those references you have found?

Use a bibliographic management software to store, organise and cite your references. The Library supports the bibliographic management tool EndNote. There are also many free systems available.